Philadelphia International Airport
Survey score: 736
Philadelphia International is actually quite well-known, although for the wrong reasons. Lacking good hygiene, having terrible customer service; “escalators [are] not working, water fountains out of work, confused TSA agents”, the airport is a disaster from start to finish. A fifth of flights have already experienced delays this year, and even with the hope given to the prospective passenger that improvements will come, following the news of a $900 million planned renovation for the airport; don’t hold your breath.
Philadelphia International Airport
Chicago O’Hare International Airport
Survey score: 735
Despite having great options for eating and shopping, the airport fails most as what it is most required to do. With a fifth of it’s flights experiencing delays, flyers need to ensure that their layovers are of significant time, or they quite simply won’t make their connecting flight. Non-Domestic travelers need to travel by train across the airport to deal with unenthusiastic workers, long security checks and lengthy queuing. A particular Yelper who gave themselves “four hours between flights.. barely made it to my gate on time”. Disastrous to say the least.
Chicago O’Hare International Airport