Continue The Same Approach
Brittany ended her viral post on Facebook with: “Please feel free to leave a review on their Facebook page, Fat Joe’s Bar and Grill.” They started receiving far too much hatred for temporarily removing their Facebook page, but it’s up again. Not long after the circumstances made headlines, a few personal demonstrations forced the diner to contact the cops. After all, they declare the incident has not significantly affected their daily operations and will proceed with much the same moral approach. Yet there was one crucial feature they deliberately missed, many people neglected.
Just Taking The Order
Brittney behaved with enough professional competence to ask politely to change tables, which is not really a huge request. The manager’s initial response (“suck it up”) reveals the mentality towards their staff member’s convenience. What about being allowed to deny service to customers trying to impose viewpoints on someone who wants to take their request? And what would the owners, Joe and Whitney Wallander, have to say?