San Jose International Airport
Survey score: 767
Despite being in close proximity to Silicon Valley, having direct flights to large cities and having not had reports of significant delays, complaints of a poor layout overshadow the positives of this airport. Recent building-work on the airport didn’t do too much to rectify the poor design of the area. Described as a one-mile-long hallway, there is no device or system to assist passengers with carrying their luggage, and passing through tight areas due to poor flight planning. Many flights will arrive at similar times, causing a backlog of passengers to pass through one tight area. Apparently baggage claim and car-rental counters are on opposite ends of the airport. With the cars being on a different floor entirely. In addition to these poor planning features, signs have been said to have caused more confusion than help to the passenger. A passenger reported on AirlineQuality.com that “if you have difficulty walking long distances, avoid it at all costs.” It would seem that unless you have the legs of a sportsperson, this may be an airport to avoid.
San Jose International Airport
Phoenix Sky Harbor International Airport
Survey score: 765
An airport that has actually received recognition for its lack of delays, reliability, relief areas for animals, environmental awareness and nursing rooms has unfortunately had it’s praise tarnished by construction issues. The ongoing construction has left several areas of the airport permanently ignored. Particular issue has been raised with Terminal 2 and Terminal 3. Lacking restaurants, cafes or even a coffee counter at regular travel times, passengers have also been disappointed by damaged seating areas, the lack of working power outlets, the absence of Wi-Fi and two miniscule bathrooms that are not in proportion to the size of the airport. Described as a “zoo” by an unhappy Yelper, there have been instances of no air conditioning too.
Phoenix Sky Harbor International Airport