Professionalism
The waitress was visibly annoyed, but understood that she couldn’t make a scene in the middle of work. It wasn’t her style, it would have been unprofessional and it would have disturbed the other guests in the restaurant. Instead she merely asked the man if he was sure he would like to amend his tip from $100 to $20. This gave the man the opportunity to consider his conscience, but was also polite and standard procedure from the woman.
Hostility
Despite the gentle nature of the waitress’ voice, hiding her true displeasure at the man’s horrific actions; the man was visually aggravated at the waitress’ question. He confirmed the change request on the tip, exclaiming that if he saw a cent over twenty, he would dispute the whole meal with his credit vendor. He aggressively told her not to “try and pull anything”. The man knew he was in the wrong, and was so shameless that he didn’t even care.
